At Newark and Sherwood Homes, it is important for us to receive feedback in order to make our services the best they can be.
Our customer satisfaction figures are updated annually - STAR report (PDF File, 422kb) (PDF File, 422kb)
The cost and quality benchmark report - Core benchmark report (PDF File, 1,632kb) (PDF File, 1,632kb)
We provide a range of project management options to suit your needs, contact us to discuss your specific requirements.
We have a proven track record of investing millions through:
Our professional team with a broad range of qualifications including:
Six Sigma, Prince2 and from the Chartered Institute of Housing, Chartered Institute of Building, The Chartered Institute of Public Finance and Accountancy and Royal Institution of Chartered Surveyors
Award winning and accredited services:
Investors In Excellence, Investors in People Gold, ISO9001, ROSPA Gold, GasSafe and NICEIC
A unique framework for improvement and assessment, providing organisations with a roadmap to achieve high performance. The standard supports the achievement of business improvement and delivery of high performance focused on what matters most to the organisation and its stakeholders.
The internationally recognised standard defines what it takes to lead support and manage people resources well to achieve high performance. The framework gives guidance and provides thorough analysis of workplace trends and cultures, essential skills and the effective structures required to achieve sustainable high standards.
A practical tool for driving customer focussed change. The standard drives continuous improvement in respect of those areas identified as a key priority for customers, specifically; delivery, timeliness, information, professionalism and attitude. Achievement of the standard also puts emphasis on development of customer insight, understanding the customer experience and a robust measurement of satisfaction.
The international standard that specifies the requirements for a quality management system. It is designed to reduce error and duplication, increase efficiency and productivity. Overall the outcome is to improve processes, customer service and meet regulatory requirements.
The standard measure health and safety performance and ensures good health and safety management systems are in place.
Judge’s Exceptional Initiative award for our development of 25 high quality homes in Bilsthorpe at the National Federation of ALMOs (NFA) Awards. The NFA Awards 2016 recognise the most innovative projects from around the country, honouring the commitment and dedication of staff who have created sustainable homes and prosperous communities.