It is important that you report any issues or problems to us so we can take the necessary steps to repair the problem.
If you have an account, report your repair by logging in to your online account.
If you do not have an account, set up an online account. You will need your tenancy reference number.
Alternatively, you can talk to us now using webchat or email email@example.com for responsive repairs during office hours, giving as much detail about the repair/problem as possible.
Call the national gas emergency number: 0800 111 999
If you have an emergency repair (immediate danger to your safety, or that of your property) please call us immediately on 0800 561 0010.
Examples of an emergency repair could include:
When we will visit you
We will assess the repair within 24 hours. Anyone from Newark and Sherwood Homes who visits your home will be carrying an ID badge. Make sure you ask to see this before you allow anyone into your home.
If you are a bit unsure, just give us a call on 0800 561 0010. We would rather you check before letting anyone in.
We will always clear up after ourselves and we might ask you to take part in a survey so we can also be sure we are providing a good service.