Report a repair

It is important that you report any issues or problems to us so we can take the necessary steps to repair the problem.

If you have an account, report your repair by logging in to your online account.

If you do not have an account, set up an online account. You will need your tenancy reference number.

Alternatively, you can talk to us now using webchat or email for responsive repairs during office hours, giving as much detail about the repair/problem as possible.

If you smell gas

Call the national gas emergency number: 0800 111 999

  • DO NOT smoke or strike any matches
  • DO NOT turn electrical equipment or switches on or off
  • DO NOT interfere with, or repair gas equipment yourself
  • DO put out all naked flames
  • DO open doors and windows
  • DO keep away from the affected areas
  • DO if possible turn off the gas at the meter

Emergency repairs

When your repair is identified as an emergency, we will attend within 24 hours.

Examples of an emergency repair could include:

  • No heating or hot water
  • Total loss of water
  • Uncontainable leaks or leaks affecting electricity supply
  • Unsecure door or window
  • Unsafe or dangerous structures or fittings

If you have an emergency repair, give us a call on 0800 561 0010.

When we will visit you

Anyone from Newark and Sherwood Homes who visits your home will be carrying an ID badge. Make sure you ask to see this before you allow anyone into your home.

If you are a bit unsure, just give us a call on 0800 561 0010. We would rather you check before letting anyone in.

We will always clear up after ourselves and we might ask you to take part in a survey so we can also be sure we are providing a good service.