Services in your home

Careline - we can help you stay safe and secure in your home

Lifeline units can be used to raise an alarm call from anywhere in the home by pressing your pendant or the large red button on the unit.

Careline provides peace of mind for you, your family and friends for you to live independently in your own home knowing there is always someone there to answer your call.

Careline is a 24/7 service providing assistance at a touch of a button through a small unit installed in your home with a pendant. It's available to anyone, provided that there is a phone line in their property.  

The lifeline is monitored by our locally based, trained and professional staff 24 hours a day, 365 days of the year. If you need urgent assistance or are worried, we are just a push of the button away and we will get you the assistance that you need.

We will always answer your call and because you have a lifeline with us we know who you are, where you live and what your circumstances are , also including any medical conditions that you have. We can also call a neighbour, family member or emergency service for you if you need them, because we will have the necessary information on file.

To request a Careline contact us.

Our service

  • Installation within five working days
  • Annual service visit to check your equipment and update information
  • 24 hour monitoring, 365 days a year from our local call centre
  • Quarterly rental charge which includes monitoring and maintenance
  • The service can be cancelled at any time

What you need

  • A telephone landline socket with a power socket close by
  • Nominated key holder contacts in the event of an emergency which can be family, neighbours or a friend

Monitoring service

Once you have a Careline in your home, if you need more help or assurance, we can install additional equipment that can automatically let us know if you have fallen or become confused and wandered from your home. Options include:

Smoke alarms are linked to your lifeline unit using wifi technology. The unit raises an alarm call at our monitoring centre as well as an audible alarm within your home to alert you to a fire.

Carbon monoxide alarm provides an immediate alert to the monitoring centre when dangerous CO emissions have been detected in your home. These can be cause by a blocked flue or fault in a fuel burning appliance.

Flood detector provides an early warning of flood situations such as taps being left on when the detector is placed on a flat surface close to a bath, wash basin or sink where a flood or leak is likely to occur.

Bed occupancy sensor is a solution for the protection of people who get up from their beds during the night and fail to return after a specified period of time. The sensor can also detect if clients have failed to go to bed at night or have not got up in the morning and will alert the monitoring centre.

Panic alarm trigger is placed on the door or wall and is used when a customer is in a panic or feels threatened when opening the door. A silent call will be sent to the monitoring centre which they can listen to and raise the appropriate help if required.

Fall detectors are worn on the wrist and will automatically raise an alert to the monitoring centre if it senses the user has fallen and also enables the wearer to easily call for help by manually pressing the button. Confirmation that an alert has been raised will be given by an LED light during the 20 second period after a fall is detected.

Get in touch so we can help you find the best solution for you.

Tenant support services

 If you are renting from Newark and Sherwood Homes or Newark and Sherwood District Council we can also:

  • Help you with ways to pay your rent

  • Support you to keep to your tenancy agreement

  • Signpost you to other services for assistance, for example, care needs

  • Help you with household insurance

  • Help you move home

Contact us