We are the largest manager of residential property in Newark and Sherwood (north east Nottinghamshire).
A unique framework for improvement and assessment, providing organisations with a roadmap to achieve high performance. The standard supports the achievement of business improvement and delivery of high performance focused on what matters most to the organisation and its stakeholders.
The internationally recognised standard defines what it takes to lead support and manage people resources well to achieve high performance. The framework gives guidance and provides thorough analysis of workplace trends and cultures, essential skills and the effective structures required to achieve sustainable high standards.
A practical tool for driving customer focussed change. The standard drives continuous improvement in respect of those areas identified as a key priority for customers, specifically; delivery, timeliness, information, professionalism and attitude. Achievement of the standard also puts emphasis on development of customer insight, understanding the customer experience and a robust measurement of satisfaction.
The international standard that specifies the requirements for a quality management system. It is designed to reduce error and duplication, increase efficiency and productivity. Overall the outcome is to improve processes, customer service and meet regulatory requirements.
The standard measure health and safety performance and ensures good health and safety management systems are in place.
Delivering excellent housing services
Shape our culture, the way we operate and are applied to everything we do