Who we are

We are the largest manager of residential property in Newark and Sherwood (north east Nottinghamshire).

 

Independently accredited

Award winning

Our Vision

Delivering through our Mission

Our Core Values

What matters most for our Vision, Mission and culture?

Contact us 

 

 

 

Independently accredited

A unique framework for improvement and assessment, providing organisations with a roadmap to achieve high performance. The standard supports the achievement of business improvement and delivery of high performance focused on what matters most to the organisation and its stakeholders.

The internationally recognised standard defines what it takes to lead support and manage people resources well to achieve high performance. The framework gives guidance and provides thorough analysis of workplace trends and cultures, essential skills and the effective structures required to achieve sustainable high standards.

A practical tool for driving customer focussed change. The standard drives continuous improvement in respect of those areas identified as a key priority for customers, specifically; delivery, timeliness, information, professionalism and attitude. Achievement of the standard also puts emphasis on development of customer insight, understanding the customer experience and a robust measurement of satisfaction.

The international standard that specifies the requirements for a quality management system. It is designed to reduce error and duplication, increase efficiency and productivity. Overall the outcome is to improve processes, customer service and meet regulatory requirements.

The standard measure health and safety performance and ensures good health and safety management systems are in place.

 

Award winning

  • National Federation of Almos 2016
  • 27th overall and 3rd for housing companies / ALMOs in the Dolphin Innovative Employer Index 2016 
  • Housing Heroes Development Tean of the year finalist 2017
 

 

 

Our vision

Delivering excellent housing services

 

 

Delivering through our mission

  • Managing and maintaining homes to agreed standards and offering services to support vulnerable people in the comunity and their own homes
  • Engaging with our customers, tenants, residents, the public, and staff to get the best possible service for every pound spent
  • Building homes for local people and providing opportunities for people to access the housing they need
  • Encouraging tenant involvement in the management of their homes

 

 

Our core values

Shape our culture, the way we operate and are applied to everything we do 

  • Customer first
  • Valuing everyone
  • Delivering excellence
  • Continuous improvement and value for money
  • Sharing information

 

 

 

 

What matters most for our vision, mission and culture?

  • Investing in our people
  • Investing in our systems
  • Growing our services to you