What We Do

Housing management

Repairs and investing in our properties

Provide routes to housing

Independent living

Engage and invest in our communities and neighbourhoods 

Build homes and facilities

Housing management

Our Customer Access Service is available via telephone 8.30am to 5.15pm Monday to Thursday and 8.30am to 4.45pm on Friday, outside of these hours you can access the service for emergency repairs and via Careline when help is needed.

Personal account management by you is available 24 hours a day 7 days a week. 

Ask a question any time night or day and our Customer Service Advisors are available to help on webchat.

Repairing and investing in our properties

Delivering programmes of work to maintain and improve our homes.

  • Gas and electric servicing and safety checks
  • Day to day repairs
  • Planned repairs
  • Improvements:
    • Bathrooms
    • Kitchens
    • Roofs
    • Heating
    • Windows and doors
  • Regenerating, remodelling and redesigning properties and estates

Provide routes to housing

We offer a range of properties to match household make up and budget:

  • Flats
  • Houses
  • Bungalow
  • Property to rent
  • Property for sale
  • Property to part own

Provide other services complimentary to your home:

  • Garages
  • Parking spaces
  • Care lines
  • Management services
  • Project management

Independent living

We provide advice, information and support on running and living in your home

  • Providing money advice
  • Using technology to assist you
  • Moving to a new home
  • (Support you to) Building your skills
  • Sourcing your repair
  • Brokering your utilities services

Engage and invest in our communities and neighbourhoods

Listening and talking to residents in our neighbourhoods to maintain and build communities

  • Meeting with you
  • Putting you in touch with others
  • Finding solutions with local issues
  • Giving you a voice
  • Shaping where you live with you

Build homes and facilities

Delivering homes to rent and buy.

We have delivered new build properties to the following standards: 

  • Code for Sustainable Homes Level 3 and 4
  • Homes and Communities Agency New Build Standard
  • Building Control Regulations
  • Univeristy of Sterling Guidelines (current on Gladstone House)
  • Lifetime Homes Standard

In addition to delivering properties to the above standards, we have used various energy efficiency measures where tenants benefit by having warmer homes and reduced energy bills. Types of measures used includes:

  • Air source heating
  • Underfloor heating
  • Sealed unit double glazing
  • PV roof panels
  • Recycling water butts