What We Do

At Newark and Sherwood District Council, we are involved in all aspects of:

  • Managing and maintaining homes to agreed standards and offering services to support vulnerable people in the community and their own homes
  • Engaging with our customers, tenants, residents, the public, and staff to get the best possible service for every pound spent
  • Building homes for local people and providing opportunities for people to access the housing they need
  • Encouraging tenant involvement in the management of their homes

Housing management

Repairs and investing in our properties

Provide routes to housing

Independent living

Engage and invest in our communities and neighbourhoods 

Build homes and facilities

Housing management

Our Customer Access Service is available on the telephone (0800 561 0010) between 8.30am to 5.15pm Monday to Thursday and 8.30am to 4.45pm on Friday. Outside of these hours you can access the service for emergency repairs and via Careline when help is needed.

You can manage your online account 24 hours a day, 7 days a week on My Account.

You can also ask a question 24/7 using our webchat service.

We can also be contacted using our Contact Us Form.

Repairing and investing in our properties

We deliver programmes of work to maintain and improve your homes:

  • Gas and electric servicing and safety checks
  • Day to day repairs
  • Planned repairs
  • Improvements:
    • Bathrooms
    • Kitchens
    • Roofs
    • Heating
    • Windows and doors
  • Regenerating, remodelling and redesigning properties and estates

Provide routes to housing

We offer a range of properties to match household make up and budget:

  • Flats
  • Houses
  • Bungalows
  • Properties to rent

We provide other services complimentary to your home:

  • Garages
  • Parking spaces
  • Carelines and other independent living services
  • Project management

Independent living

We provide advice, information and support on running and living in your home:

  • Providing money advice
  • Using technology to assist you
  • Moving to a new home
  • Supporting you to build your skills
  • Sourcing your repair
  • Brokering your utilities services

Engage and invest in our communities and neighbourhoods

Listening and talking to residents in our neighbourhoods to maintain and build communities:

  • Meeting with you
  • Putting you in touch with others
  • Finding solutions with local issues
  • Giving you a voice
  • Shaping where you live alongside you

Build homes and facilities

We have delivered new build properties to the following standards: 

  • Code for Sustainable Homes Level 3 and 4
  • Homes and Communities Agency New Build Standard
  • Building Control Regulations
  • Univeristy of Sterling Guidelines (current on Gladstone House)
  • Lifetime Homes Standard

In addition to delivering properties to the above standards, we have used various energy efficiency measures where tenants benefit by having warmer homes and reduced energy bills. Types of measures used includes:

  • Air source heating
  • Underfloor heating
  • Sealed unit double glazing
  • PV roof panels
  • Recycling water butts